Privacy Policy

At Seven Steps to Writing Success, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide. Seven Steps to Writing Success respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. By visiting www.sevenstepswriting.com you are accepting the practices described in this privacy policy.

Providing us with personal information

By purchasing a product or service online, or providing personal details to us in any other form throughout our website, the information you provide will be stored securely and confidentially.

Credit card information is not stored by us on our servers and is secure, even from our staff.

To help us personalise and improve your shopping experience, please ensure your personal details are kept up to date. You can access and update your personal information at any time by logging into your Teacher Hub profile. If you believe that any personal information we hold about you is inaccurate, out-of-date, or incomplete, you may update it in your Teacher Hub profile or contact us to request a correction.

If you choose not to provide certain information, it may inhibit our ability to properly service your needs. We use the information that you provide for such purposes as answering your questions and requests, shipping your products and communicating with you about your order(s) and any special offers that we may have.

We may collect and store the following types of personal information:

• Full Name (required to create an account)
• Email address (required)
• Phone Number
• Postal address
• School name
• Position and year level
• Dietary requirements (for face-to-face training/workshops)
• User activity within the Teacher Hub, including:
  • Resource downloads
  • Classroom planner usage
  • Favourited resources
  • Last login date and time
  • Course start date and time
  • Course complete date and time

We collect personal information directly from you when you:

• Register for an account when purchasing products on our website
• Register for a freemium account to access Step 2: Sizzling Starts
• Sign up for our newsletter
• Sign up to access free resources
• Sign up for a webinar
• Update personal details in your Teacher Hub profile
• Register as a participant for a Seven Steps workshop (face-to-face and online)
• Log in to Teacher Hub and interact with features such as the writing courses, resource library and classroom planner

Personal information is stored in secure databases hosted at an ISO 27001-certified Tier IV data centre located in Melbourne, Australia. We implement administrative, technical, and physical safeguards to protect this data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

To support the development, testing, and ongoing maintenance of our digital platforms, we provide access to trusted third-party service providers, including our contracted digital agency located in the Philippines. Where this occurs, only de-identified data is used within all development and staging environments, and the agency is bound by a written agreement to comply with Seven Steps’ security and privacy standards, ensuring that personal information remains protected.

We collect, store, and use your personal information to:

• Provide access to Teacher Hub and all its features
• Register yourself for Seven Steps workshops (face-to-face and online)
• Personalise your user experience and track progress or preferences
• Deliver relevant content based on your school level and interests
• Communicate with you about your account, updates, support requests, special offers or upcoming events

There are additional sources of user information that are automatically collected and stored. Like many websites, we use ‘cookies’ to track information about how you use our site and to make return visits to our site more convenient. The Help button of the toolbar on most browsers can tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies. You can learn more in our Cookie Policy

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Do we share information?

Seven Steps to Writing Success reserves the right to disclose public information, including such things as purchases, unless otherwise agreed upon in writing.

Seven Steps to Writing Success does not and will not sell or deal in personal or customer information. We may, however, use your information in a general sense without any reference to your name, to create marketing statistics, identify user demands and to assist in meeting customer needs generally.

Seven Steps to Writing Success may be required, in certain circumstances, to disclose information in good faith and where Seven Steps to Writing Success is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

We engage a trusted digital agency based in the Philippines to support the development, testing, and ongoing maintenance of our digital platforms. The agency has access to only de-identified user data within its development and staging environments, and is strictly governed by a written agreement requiring the agency to comply with Seven Steps’ security and privacy obligations.

If you believe that we have breached your privacy or this policy, you can make a complaint by contacting us at:

• Email – [email protected]
• Address – PO Box 194, Sandringham VIC 3191 Australia
• Phone – +61 3 9521 8439

We will respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Literacy Masterclass Series

The information on this Privacy Policy page also applies to purchases of a Literacy Masterclass Series ticket, with the additional information also applying:

• when you register, your data is collected and stored in the Zoom platform
• Seven Steps to Writing Success can access all registration and attendee data from Zoom, and will be keeping this data confidential
• for participants who have selected that they agree to receive marketing communications, we will add them into our marketing database and send them marketing communications from time to time
• you have the option to unsubscribe from marketing communications at any time.

Third-party service provider disclosure (Sub-processors)

To provide our services effectively and securely, Seven Steps to Writing Success engages trusted third-party service providers (sub-processors) who may process limited personal information on our behalf. These sub-processors support critical functions such as data hosting, system monitoring, and email communications.

We ensure that all sub-processors are carefully selected based on their compliance with applicable privacy and security standards. Below is a list of our current sub-processors, along with details about the types of data they may process:

We regularly review our sub-processor arrangements and update this section to reflect any changes. If we engage a new sub-processor that processes your personal data, we will update this list accordingly and ensure all required privacy protections are in place.

Teacher Hub

Teacher Hub is deemed a restricted area and requires an account to access and use its materials.

Registration

To be eligible for an individual account on our website (Sited as ‘Teacher Hub’), you must be at least 18 years of age. You or your school may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.

User Login Details

If you register for an account with our website, you will be asked to register an email address and password.

You must not allow any other person to use your account to access the website, and must notify us in writing immediately if you become aware of any unauthorised use of your account.

You must not use any other person’s account to access the website, unless you have our and that person’s express, written permission to do so.

Use of Content

Designs, images, code and content found within Teacher Hub is deemed confidential and must not be used, shared or posted to anyone outside the scope of the licencing agreement, described below.

For active Individual Subscription holders (referred as ‘your’), Teacher Hub access, material and resource use is limited:

1. for personal development of self; and/or
2. for development, learning and growth of your current and immediate students; and/or
3. in learning spaces such as your classroom(s) of which your current and immediate students engage in learning; and/or
4. to show exemplar works to a supervisor, leader or mentor as to the nature of the resources.

For active School Subscription holders, Teacher Hub access, material and resource use is limited:

1. for personal and school-wide training and development of employees, educators, teachers, contractors, CRTs and consultants, contracted by your school; and/or
2. for development, learning and growth of the school’s current and immediate students; and/or
3. in all areas of the school’s current and immediate students; and/or
4. to show exemplar works to regional consultants, neighbouring or related schools or government educational officers as to the nature of the resources.

For expired Individual or School Subscription holders, Teacher Hub downloadable material must be deleted from your computer, intranet or other storage devices.

For all other persons, the use of material found on Teacher Hub is strictly prohibited.

Your Seven Steps resources come with a digital and photocopy licence for use in your school. This is a single school and single campus licence only. Please do not pass these valuable resources on to anyone else. You have permission to put the resources up on your intranet, where they can be downloaded by teachers in your school. However, please make sure this is a secure place that can be accessed only by your teachers.

Cancellation and Suspension of Account

We may suspend, cancel and/or edit your account details at any time in our sole discretion without notice or explanation. You may cancel your account on our website using your Account section on the website.

Limitations and Liability

Reliance on Material

The materials at this site are provided “as is” without any express or implied warranty of any kind including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose.

In no event shall Seven Steps to Writing Success or its agents or officers be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if Seven Steps to Writing Success has been advised of the possibility of such loss or damages.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements.

Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Seven Steps to Writing Success’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

Delivery of Goods

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days (though no time period is guaranteed), depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly. We are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Seven Steps to Writing Success.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

Links to Other Websites

Seven Steps to Writing Success may from time to time provide links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, approval or arrangement between Seven Steps to Writing Success and the owners of those websites. Seven Steps to Writing Success takes no responsibility for any of the content found on the linked websites.

Seven Steps to Writing Success’s website may contain information or advertisements provided by third parties for which Seven Steps to Writing Success accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are expressing our opinion and are not providing any advice, nor do we take any responsibility for any advice received in this regard.

The Internet addresses (URLs) provided in our resources were valid at the time of publication and were chosen as being appropriate for use in schools. However, due to the dynamic nature of the Internet, some addresses may have changed, may have ceased to exist since publication, or may inadvertently link to sites with content that could be considered inappropriate. Please review all third-party material carefully before showing it to your class.

Disclaimer

To the fullest extent permitted by law, Seven Steps to Writing Success absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Seven Steps to Writing Success gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in our website or as to their correctness, suitability, accuracy, reliability or otherwise. If such representations are made these are unconditionally considered as mere puffery.

Whole Agreement

These terms and conditions represent the whole agreement between you and Seven Steps to Writing Success concerning your use and access to Seven Steps to Writing Success’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms are hereby expressly excluded except those implied by statute and which cannot be expressly excluded.

Exclusion of Unenforceable Terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

Jurisdiction

This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and Seven Steps to Writing Success that results in litigation, then you must submit to the jurisdiction of the courts of Victoria, Australia.

Use of Your Personal Data under the UK General Data Protection Regulation

If you are directed to this section from an email, you are receiving communications from Seven Steps because your professional contact details were made available to us under licence from ISC Research, an organisation that provides data on staff at international and independent schools worldwide.

As required by the UK General Data Protection Regulation (UK GDPR), we are providing you with the following information about how we process your personal data:

Who we are

Seven Steps to Writing Success
PO Box 194, Sandringham VIC 3191 Australia
[email protected] | +61 3 9521 8439

How we obtained your data

Your professional contact details were lawfully obtained through a licensed agreement with ISC Research, which collects and shares education-related data in accordance with data protection legislation.

Purpose of processing

We are contacting you to share information that may be relevant and useful to your role, including professional development opportunities, resources, and services that support teaching and learning.

Lawful basis for processing

Our lawful basis for processing your data is our **legitimate interests** (Article 6(1)(f) UK GDPR) in providing relevant educational communications to professionals working in the education sector. We have conducted a legitimate interest assessment to ensure that our processing is proportionate and does not override your rights and freedoms.

Who we share your data with

We do not sell or rent your data. Your data may be processed by trusted service providers (such as our CRM and email marketing platform providers) strictly for the purposes stated above and under strict contractual confidentiality and data protection obligations.

Data retention

We will retain your data only for as long as it is necessary to fulfil the purpose outlined above, unless a longer retention period is required by law.

Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict our processing
• Withdraw consent (if applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

If you do not wish to receive further communications from us, you can unsubscribe at any time using the link provided in the email you received or by contacting us directly.